Monday, January 14, 2008

The Difference a Great Outsourcing Coordinator Can Make

When you have a great freelancer working on a project, it’s tempting to let multiple stakeholders interact and direct the course of the project. It can make things go much smoother if you keep one internal person in charge of interacting with the freelancer.

You also keep more of your internal functions confidential and maintain a more secure reputation with the freelancer.

Keeping a great freelancer involves making sure that the relationship is working both ways—it’s a partnership that works best when both parties are happy and satisfied.

An Outsourcing Coordinator will be able to:

  • Maintain consistent communication. Crucial to making sure everyone is on the same page.
  • Minimize confusion. Too many voices in a project dilute the outcome.
  • Keep the project focused.
  • Take care of the internal discussion, revision and decision-making and present a cohesive company voice to the freelancer.
  • Smooth criticism and evaluate feedback before the freelancer hears it—saving face and sometimes the working relationship.
  • Translate company values and objectives clearly.
  • Address any concerns or conflicts directly with the freelancer.
  • Shield the freelancer from information he or she may not need and protect the proprietary internal process.

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